Frozen Foods, Frozen Bones, Goat & Kefir Milk Are Only Available For Local Delivery, Store Pickup and Curbside Pickup!
FREE LOCAL DELIVERY ON ORDERS $30+ Store Hours Monday-Closed Tuesday-Saturday 10am-8pm Sunday 10am-4pm Deliveries made Tuesday-Saturday will be made between the hours of 6pm-9pm
Store Hours: Monday the store is closed. Tuesday-Saturday 10am-8pm,Sunday 10am-4pm
Online orders that are $30 or more are eligible for free local delivery Please feel free to call us if you have any questions at201-836-3555.
How do I return an item?
Refund/Return Policy:
The original sales receipt must accompany returns.
We accept returns for exchange or refund 7 calendar days after delivery/ purchase of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of the new, unaltered, and unused condition is
without showing signs of wear or damage in any way
within 7 calendar days of the delivery date (after 7 days no returns are allowed)
unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately(companionpetfoodsupply@gmail.com). Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item sent from our store. Items returned to us AFTER 7 days and WITHOUT contacting us, will NOT be refunded.
The customer is responsible for all shipping costs if the seller is not at fault.